Customer Support Tone Adapter
- Use case:
- Consistent, empathetic replies across support channels with clear escalation boundaries.
- Dataset format:
- JSONL with chat-format records ({"messages": [...]}), each containing a customer message and approved response, tagged by scenario.
- Validation checks:
- JSONL validity, required fields and roles, dataset size, token cap, record count, and max line length.
- Expected outcome:
- More consistent tone and fewer unnecessary escalations.