Customer Support Tone Adapter
- Use case:
- Consistent, empathetic replies across support channels with clear escalation boundaries.
- Dataset format:
- TXT dialogue pairs (customer message → approved response), tagged by scenario and escalation policy.
- Validation checks:
- File format and structure, dataset size and tier caps (MB and tokens), required fields, and policy-safe content.
- Expected outcome:
- More consistent tone and fewer unnecessary escalations.